Call Center Solutions

• Integrated CTI Server
• Preview Dialing
• Predictive Dialing
• ACD (Automatic Call Distributor)
• Hand free calling

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Audio Conference

• Meet Me/ Dial Out combinations
• One Touch Conference
• Multiple Conferences
• Entry/ Exit Indications
• Live Status Display

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IVR

• Multiple level IVR
• MIS Reports
• Call Recording
• Monitoring Tools
• Voice Mail

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IP-PBX

• Extensions Management
• Trunks
• Inbound call Routing
• Outbound Calls
• Call Data Reports

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Voice Logger

• Caller ID support
• Extensions wise reports
• Message play before recording
• Scalability of the solution
• Low Cost of Ownership

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Bulk Communication Tools

• Unified Platform
• IVRS Message
• Auto Answer Handling
• SMS / Email
• Live Status Display

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