Broadcasting Tool/Bulk Communication Tool

Ability to communicate quickly and effectively
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What is Bulk Communication Tool

Broadcasting Tool is an automated system designed to notify calls, fax, send sms, email to a list of recipients. Arnim Bulk Communication tools help you connect with a large audience simultaneously with common or personalized messages.

Features

UNIFIED PLATFORM

Provides Common platform for Voice/SMS/Email.

PERSONALIZED MESSAGES

Messages and calls can be customized for usage like Payment reminders.

MULTIPLE CAMPAIGNS

Operates multiple calling lists and multiple campaigns at a time.

AUTO ANSWER HANDLING

Answering and Fax Machine can be dected and appropriate actions can be taken.

SCHEDULER

Allows you to set time and day for starting the Campaign.

CALL FORWARDING

Calls are forwarded to a given number based on caller input.

WEB MANAGEMENT

Web browser based access for easy configuration and management.

MONITORING TOOLS

All Call Center Resources like Servers, Calls, Trunk Can be Monitored live.

CONNECT WITH EXISTING INFRA..

“Bridging Your Customer Solutions”

Customization : As per your business process requirement.

PBX Integration : Can be integrated to any external PBX on standard interfaces like PRI/SIP.

Email Integration : Email can be integrated with IVR.

SMS Integration :SMS can be integrated with Arnim IVR.

SECURITY ASPECTS

“To ensure security and integrity of your call center”​

Voice Encryption : Voice can be encrypted and stored in Local/Cloud.

Session Handling : No user can view the reports without the login of admin.

No Data Injection : Data Injection is prevented in MYSQL Server.

Cross Site Attack : Application is guarded against cross site attack.

Frequently Asked Questions(FAQ'S)

Ans : Call center software is a solution that helps a call center to manage its operations therefore increase the efficiency, effectiveness and get the best productivity from call center agents. Call center agents can access the right information and knowledge about a customer’s history to improve the overall customer experience.

Ans : Call Center software serves as a backbone of customer communication. It helps to increase overall productivity and enables agent to handle both incoming and outgoing calls in an efficient manner.It also enables easy tracking of calls for quality of service.

Ans : Call Center software serves as a backbone of customer communication. It helps to increase overall productivity and enables agent to handle both incoming and outgoing calls in an efficient manner.It also enables easy tracking of calls for quality of service.

Ans : Automatic Call Distribution or ACD, is a module commonly available in a call center software. It is a business logic to distribute incoming calls to contact center agents or employees with specific skills to handle a large volume of inbound calls.

Ans : A call queue places incoming calls in line to be answered while agents are busy with other calls. The queued calls are distributed to the next available agent in the order received.We can route the incoming calls to different queues based on the preference defined.

Ans : The predictive dialer predicts, when an agent will be free to take the call. Predictive Dialer in a call center software, dials the call for an agent before he is free, to make sure that he gets a call just after finishing exiting call. Thus ensuring agent is busy most of the time and get more productivity.

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