Call Center Software Solutions – Arnim Technologies

Call Center WithOut Agent PC- Arnim Ez

Low Cost Predictive Dialing Solution for Telecalling

Contact Center Works without PC

Contact Center without PC called Arnim Ez has been built with an expertise in the Telecom call center software solutions industry. Call Center software solution, which works with a traditional analog phone as an agent workstation. Arnim Ez offers most features of a standard call center software with ease of setup and maintenance.

Call Center Software- Arnim Ez is suitable for Cold Calling, Direct & Indirect Selling Agency, Small Call Centers, Marketing Campaigns, Fund Raising Projects.

Features

AUTOMATIC CALL DISTRIBUTION

Automatic Assignment of calls to the agents, so that each agent gets equal call load.

PREDICTIVE DIALER

To get high agent productivity in your telecalling campaign.

MIS REPORTS

Complete and comprehensive reporting of your Agents, Calls, DID & Campaigns.

CALL BACK

When customer requests for a callback, agent can schedule it using telephone keypad.

CALL BARGE-IN/CALL COACHING

Supervisor can listen to live calls and agent can be trained on live call.

CALL RECORDING

Records all the Calls and agent screens (100% Recording) for Training and Monitoring Purpose.

CALL DISPOSITION

Completed Calls can be marked with disposition codes using telephone keypad.

MONITORING TOOLS

All Call Center resources like agents, Servers, Calls, Campaign can be monitored live.

OUTBOUND TYPES

“To reach your customer in most effective way”

Predictive Dialing: Automated dialing for maximum call connects.

Progressive Dialing: Automated dialing, controlled by agents to reach out important customers.

Manual Dialing:Agent can type in the number and dial.

SECURITY ASPECTS

“To ensure security and integrity of your call center”

Voice Encryption : Voice can be encrypted between server & agent to avoid snopping.

Session Handling : No user can view the reports without the login of admin.

No Data Injection : Data Injection is prevented in MYSQL Server.

Cross Site Attack : Application is guarded against cross site attack.