health-care – Arnim Technologies

Healthcare Call Center Software

Health Care

Healthcare Call Centers from Armin is a robust and reliable solution to help those in need. Healthcare Call Center Solutions need to provide the best performance in critical times. Either to follow up on the patient’s treatment progress or just to be available to schedule medical appointments, healthcare organizations must be equipped with the healthcare call center software. Hospitals are using IVR systems for confirming/rescheduling an appointment of patients.

Benefits

Customer have well managed Appointment process with IVRS integrated with call center. Patients are now happy as they get the vital appointment information on call all the time. Number of Call Attendants at the hospital reduced to half, with lesser workload.

Features

PATIENT APPOINTMENT HANDLING

A Hospitals receives calls for the appointment with Doctors and Pathology.

CODE BLUE SOLUTION

Code Blue Solution can work by connecting dedicated PRI from service provider or from EPABX system or GSM gateway.

INTELLIGENT CALL ROUTING

Feature mention here is just one click . when caller/ agent gets the pop-up there is address book available on the screen so that he can forward the calls by dropdown on the screen.