Cloud Contact Center Software Solutions

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Cloud Call Center Without Agent PC

 Suitable for Cold Calling

 Direct & Indirect Selling Agency

 Small Call Centers

 Marketing Campaigns

 Fund Raising Projects.

 
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Cloud Call Center Software on Android Mobile Phone

 Suitable for Call Center with remote agents

 Call Center with multiple branch office

 Field/Roaming Sales

 Collection & Verification agents

 Appointment Reminders

 Lead Generation

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Cloud Inbound /Out Bound Call Center

 Suitable for Incoming & Outgoing Process

 IVR Enabled Contact Centers

 Customer Service Agency

 BPO,KPO, Debt Collection

 Insurance Marketing

 Customer Surveys & Loyalty Programs

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Cloud Call Center Software Solutions - Frequently Asked Questions

Ans : Call center software is a solution that helps a call center to manage its operations therefore increase the efficiency, effectiveness and get the best productivity from call center agents. Call center agents can access the right information and knowledge about a customer’s history to improve the overall customer experience.

Ans : Call Center software serves as a backbone of customer communication. It helps to increase overall productivity and enables agent to handle both incoming and outgoing calls in an efficient manner.It also enables easy tracking of calls for quality of service.

Ans : Call center solution is used for improving customer experience and to increase the productivity of a call center by enabling with the proper information. It also enables live monitoring, call barge-in, call coaching and MIS of agents.

Ans : Automatic Call Distribution or ACD, is a module commonly available in a call center software. It is a business logic to distribute incoming calls to contact center agents or employees with specific skills to handle a large volume of inbound calls.

Ans : A call queue places incoming calls in line to be answered while agents are busy with other calls. The queued calls are distributed to the next available agent in the order received.We can route the incoming calls to different queues based on the preference defined.

Ans : The predictive dialer predicts, when an agent will be free to take the call. Predictive Dialer in a call center software, dials the call for an agent before he is free, to make sure that he gets a call just after finishing exiting call. Thus ensuring agent is busy most of the time and get more productivity.

Ans : Pacing ratio is proportional to the number of calls dialed by a predictive dialer for a free agent. Arnim call center dialer allows upto 10 pacing.

Ans : On completing the previous call (or moving from “Wrap-up” to “Go ready”) the Call Center Dialer automatically dials the next number on the list.

Ans : Yes, Arnim Call Center Software ensures 100% call recording (voice Logging) . Admin can download the call recordings from call recording report.

Ans : Yes, Arnim Call Center Solution supports Barge-In and Hot Transfer.

Ans : Arnim Call Center Software allows agent to set call backs and even shows the list of call backs so that agent can call customer on time.

Ans : Yes , Arnim Call Center Solution supports Incoming,Outgoing and Blended call center.

Ans : Arnim Call Center Solution has inbuilt dashboards and wallboards which display the information of all the agents in a call center.

Ans : Arnim call center software allows user to create multiple IVR and Sub-IVR in an easy to operate GUI

Ans : Yes,Scheduler option is available in Arnim call center solution.

Ans : Arnim call center solution provides a unique feature which masks client mobile number on agent screen to ensure database security.

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