Arnim Hosted CC (Centralized Calling)
Arnim Hosted CC(Centralized Calling)
Hosted calling solutions can be used for domestic and international call centers. Arnim presents a versatile platform for Inbound/ Outbound/ Blended Call Center. Arnim redefines the way a traditional call center works with the effective use of VoIP technology. Users get all the features of advanced call centers and much more for a much lower price than traditional call centers. With completely web based management you can operate your call center from anywhere from the world. Reports can be customized to any extent to exactly suit your process.
Features
AUTOMATIC CALL DISTRIBUTION
Automatic Assignment of calls to the agents, so that each agent gets equal call load.
CLOUD STORAGE
Data is stored in cloud servers.
MIS REPORTS
Complete and comprehensive reporting of your Agents, Calls, DID & Campaigns.
IVR
To provide self service for caller and take input for call routing.
CALL BARGE-IN/CALL COACHING
Supervisor can listen to live calls and Agent can be trained on live call.
CALL RECORDING
Records all the Calls(100% Recording) for Training and Monitoring Purpose.
DISPOSITION MANAGEMENT
Completed Calls can be marked with disposition codes and Sub-Disposition Codes.
MONITORING TOOLS
All Call Center Resources like Servers, Calls, Trunk Can be Monitored live.
Benefits of Arnim Cloud Contact Center
Redundancy
Cost Effectiveness
No need of costly hardware and Maintenance experts
24 / 7 Availability
Support center available round the clock
Scalability
Can scale-up from 3 to 3000 Users
Hassle free Maintenance
Dedicated Customer relationship Manager and timely Maintenance activity
Flexible
Provides flexibility of conducting conference at any point of time.