Petroleum Industry Arnim Solutions
Petroleum
Petroleum
Petroleum Industry’s Advancements in Telecom, it has a big role to play in Petroleum Distribution. Easy and transparent access to information is very important due to the monopoly of state owned companies in this sector.
Arnim Petroleum Solution : Arnim provided the Petroleum Distribution Booking through IVRS
Package Inculdes
Automation of Petroleum distribution process .
Automation of Order Booking.
Automation of Truck Trip Planning.
Automation of Dispatch Process.
Customizable to any extent to exactly suite your requirements.
Benefit for Dealers
Save time and efforts of manual indent booking. Hence increase productivity.
Better service standards for dealers result in increased business.
Fast and Accurate booking. No human errors possible.
High level security in indent booking as 4 digit PIN number is needed apart from dealer code.
Judicious Truck Trip Planning as L1, L2 and RTKM is displayed at Truck selection.
Auto generation of Indent number based on date and index.
Benefit for petroleum Terminal
24X7 booking of indents, helps them to place an order whenever they are comfortable.
Dealers can check the status of their indent any number of times without bothering any person.
Fast and Accurate booking. No human errors in booking.
Dealers can change their indent any number of times before Truck Planning.
Greater transparency in the indent booking process. All the dealers are treated equally.
Dealer can voice their complains and suggestions directly to the top management
System Components
IVRS for Indent Booking and Status Enquiry.
IVRS for changing Indent after Booking and Before Truck planning.
IVRS for Recording Complaints and Suggestions.
Dealer Database Management.
Truck Database Management.
Truck RTKM Monitoring.
Order Filling/ Truck Trip Planning.
Dispatch/ Dispatch Report Printing.
System Reports.p>
Reports
Indent Booking Report for Dispatched Indents
Indent Booking Report for Booked Indents
Listen Interface for Suggestions and Complains
Truck RTKM Report
Print Preview and Print options for all Reports
Benefits of Petroleum Processing
Supports numerous point-of-sale hardware and software configuration
Meets requirements of the major hardware and software providers
Enables you to accept most widely used forms of payment including credit cards, ATM and PIN-secured debit cards and EBT
Allows you to accept fleet cards including Visa® fleet, MasterCard® fleet, Voyager and Wright Express®
Benefits of Petroleum Processing
Reliable, high-performance payment solution
Variety of connectivity options
Shorter customer wait times – average payment authorization takes just seconds
Experienced customer service professionals
Features
MULTI-LEVEL IVR
Sub IVR are created under main IVR to intake more user input.
CALL RECORDING
Records all the Calls (100% Recording)
MIS REPORTS
Complete and comprehensive reporting of your Calls & Campaigns.
MONITORING TOOLS
All Resources like Servers, Calls, Campaign Can be Monitored live.
VOICE MAIL
Caller can leave a voice message when nobody available to take call.
SINGLE NUMBER
User can specify a single number for all type of caller.
CALL FORWARDING
Calls are forwarded to a given number based on caller input.
MISSED CALL HANDLING
Captures data of caller incase all users are busy.