Telecom
Telecom Contact Center Suite.
Telecom has a vast range of industrial needs and Arnim has built a comprehensive Customer Interaction Management Solution especially tailored for Telecom Industry and eased the address these requirements effectively & efficiently.
Premise Based Solution
Dialing is done through server at DSA premise.
Solution is available with/without PC at the agent desk .
Centralized Dialing Solution
Dialing happens through centralized servers ,Subscribed by small (less than 25seats ) DSAs .
Agents get connected calls on their mobile phones .
Centralized Monitoring And Reporting
Dashboards and controls are given to “Country (India) Level”,”Telecom Circle Level” & “DSA Level”.
Real – time Reports of call s , agent login & sales are given at all the three levels .
Features
IVR
To provide self service for caller and take input for call routing.
MONITORING TOOLS
All Resources like Servers, Calls, Campaign Can be Monitored live.
CALL RECORDING
Records all the Calls (100% Recording)
WEB PORTAL
Provides web-login for Scheduling, Monitoring Conferences and Managing accounts.
SINGLE NUMBER
User can specify a single number for all type of caller.
MISSED CALL HANDLING
Captures data of caller incase all users are busy.