Virtual Receptionist
What is a Virtual Receptionist
Virtual Receptionist an automated answering system which answers and routes your business calls to appropriate agents. Virtual Receptionist helps you handle each incoming call effectively and efficiently. Virtual Receptionist also puts the valuable data at your disposal for monitoring and improving business processes.
Features
MULTI-LEVEL IVR
Sub IVR are created under main IVR to intake more user input.
CALL RECORDING
Records all the Calls (100% Recording)
MIS REPORTS
Complete and comprehensive reporting of your Calls & Campaigns.
MONITORING TOOLS
All Resources like Servers, Calls, Campaign Can be Monitored live.
VOICE MAIL
Caller can leave a voice message when nobody available to take call.
SINGLE NUMBER
User can specify a single number for all type of caller.
CALL FORWARDING
Calls are forwarded to a given number based on caller input.
MISSED CALL HANDLING
Captures data of caller incase all users are busy.
Benefits of ConVox Cloud Contact Center
Redundancy
Cost Effectiveness
No need of costly hardware and Maintenance experts
24 / 7 Availability
Support center available round the clock
Scalability
Can scale-up from 3 to 3000 Users
Hassle free Maintenance
Dedicated Customer relationship Manager and timely Maintenance activity
Flexible
Provides flexibility of conducting conference at any point of time.